Privacy Policy

Effective date: September 28, 2025

This Privacy Policy explains how Help the Homeless – Somerset (“HTH,” “we,” or “our”) collects, uses, and protects information through the HTHS Portal and related public pages. By using our site, you agree to the practices described below.

1) Data We Collect

• Account information: name, email, username, password (stored securely), and assigned roles.
• Portal activity: time clock entries, help requests, case-related notes, and audit logs of staff actions.
• Knowledge access: article views, searches, and optional feedback you provide.
• Technical details: IP address, browser type, date/time, and session identifiers for security.
• Voluntary submissions: forms, comments, or uploaded files you choose to share.

2) How We Use Data

• Provide portal services such as help requests, time clock, and role-based access.
• Keep the portal secure through session management, activity monitoring, and audit logs.
• Improve services by reviewing searches, views, and feedback trends.
• Meet recordkeeping or legal obligations where applicable.

3) Cookies & Sessions

• Essential cookies are used to keep you logged in and protect form submissions.
• No third-party advertising or tracking cookies are used.

4) Data Retention

We keep information as long as needed for service delivery, legal compliance, and audit requirements. When no longer necessary, data is securely archived or deleted.

5) Security Practices

• Role-based access controls and least-privilege permissions.
• Passwords stored using secure hashing methods.
• Transport encryption (HTTPS) for all sessions.
• Audit logs maintained for accountability.

6) Your Rights & Choices

• You may request access to or correction of your account information.
• You may request deletion of data where permitted by law and consistent with service needs.
• You may choose not to submit optional feedback or personal details beyond what is required for services.

Requests can be made through our contact information below. We will verify your identity before processing.

7) Changes to this Policy

We may update this policy from time to time. Continued use of the site after changes are posted indicates acceptance of the revised terms.

8) Contact Us

If you have questions about this Privacy Policy, please see our current contact information here:

HTH Contact Information